Executing a Successful DTS Training Program and DTS Best Practices
Melissa Butler, DTMO Compliance & Training Branch
Annie Bertagna, DTMO Compliance & Training Branch
Chuck Johnson, DTMO Compliance & Training Branch
Summary
This GovTravels 2026 session focuses on how to design and execute an effective training program for the Defense Travel System (DTS), emphasizing that training is the most critical tool for improving compliance, reducing errors, and managing workload across travel programs. Led by experts from the Defense Travel Management Office (DTMO), the session highlights both system updates and practical strategies for building sustainable training frameworks.
The presentation begins with recent DTS enhancements, including updated expense categories, improved reporting alignment with the Joint Travel Regulations (JTR), proactive voucher reminders, travel card expiration alerts, and expanded support for travel management companies (TMCs). These updates are designed to streamline processes, improve data accuracy, and reduce improper payments, though they require users to adapt to ongoing system changes.
A central theme is that most travel errors stem from insufficient or outdated training. Panelists identify common causes, including lack of initial onboarding, absence of follow-up training, infrequent travelers, and unclear accountability among users. To address this, agencies are encouraged to adopt structured, role-based training programs that align with DTS responsibilities, from travelers and approving officials to Defense Travel Administrators (DTAs) and finance personnel.
The session outlines a practical roadmap for building training programs, including identifying participants, analyzing data to pinpoint error trends, defining requirements, and leveraging available resources such as DTMO web-based training (WBTs), guides, and the Enterprise Web Training System (EWTS). Emphasis is placed on continuous learning, proactive communication, and using data sources like compliance tools and post-payment reviews to target training efforts.
Speakers also stress the importance of simplicity and consistency in training delivery. Effective programs focus on real-world scenarios, avoid overwhelming users with unnecessary complexity, and provide repeatable processes supported by checklists and standardized materials.
Ultimately, the session reinforces that investing time in training upfront reduces reactive workload, improves compliance, and enables organizations to manage travel programs more efficiently while supporting mission readiness.