People First, Profits Follow – Keynote Speaker – Enterprise Rent-A-Car
Mr. Don Moore, Senior Vice President of Business Rental Sales and Global Corporate Accounts, Enterprise Holdings, Inc., was a keynote speaker for the 2020 GovTravels Symposium, held February 24-26 in Alexandria, Virginia. The event, co-sponsored by NDTA and the Defense Travel Management Office (DTMO), brings together decision-makers from government and industry to meet, learn, and collaborate on common travel issues.
Mr. Moore provided background on Enterprise Holdings, which consists of three rental brands—Enterprise, Alamo, and National. The company has 10,000 neighborhood and airport locations in 100 countries and territories, more than 100,000 employees, and over two million vehicles in its fleet. In 2019, it reported $26 billion in revenue.
Enterprise has a rich history of support for the US military and government inspired by its founder Jack Taylor. Mr. Taylor, who started the company in 1957, was a US Navy pilot who flew F6F Hellcat fighters from the USS Enterprise during WWII.
Over the years, the company has managed to maintain the same people-centric principles and values on which it was founded. “That simple philosophy—take care of your customers and your employees first and profits will follow is something that still guides the company’s efforts today,” said Mr. Moore.
He also described several ways in which Enterprise works with the federal government, beginning with support of disaster relief assistance. The company has branches located within 15 miles of 90 percent of the US population. That local presence is particularly important in times of crisis. By coordinating with government agencies and disaster response teams including the Federal Emergency Management Agency (FEMA), General Services Administration (GSA), Defense Travel Management Office (DTMO), National Guard, State Emergency Officials, Red Cross, insurance and utility providers before, during and after disasters, the company can fully understand and support relief efforts.
Additionally, Enterprise Fleet Management serves large federal, state, and local government groups. Enterprise also provides vehicle rental services on more than 60 US military installations worldwide.
Over ten percent of the company’s US workforce is comprised of veterans, National Guard, or Reserve members, and Enterprise employs 2,000 military spouses. “We hire what you all do every day—you are on a team, you are goal-oriented, you have something you have to stick to, you have a process, you lead,” said Mr. Moore describing why military members make good employees. “So, all those things that you all have when we’re recruiting, that’s exactly what we are looking for.”
Mr. Moore also discussed his company’s use of a corporate venture group to invest in partners and companies developing new technologies and business models. These include areas such as digital platforms, last-mile delivery, roadside assistance, car and driver services, connected cars, autonomous driving, and lidar technology. Since 2008, Enterprise has invested $3 billion in companies, technology platforms, and other innovations in the travel industry. The goal of these investments is to support emerging customer demands and expectations.
Throughout his comments, Mr. Moore made it clear that Enterprise’s people-centric philosophy was more than a way of doing business; it was also a major contributor to the company’s success.